Project Manager

Job Description

Who We Are

Fostr is a premier Shopify Plus Agency based in the North East and working with clients across the globe. We love the North East (and the opportunity to work globally).

We specialise in luxury, fashion, beauty and lifestyle, working with brands including Victoria Beckham (Fashion and Beauty), Beach House Group (Millie Bobby Brown’s Florence by Mills, Moon by Kendall Jenner), Ralph & Russo, Polaroid, Gymshark, Triangl and Clarks Shoes. We love our clients.

We strategise, design, build and optimise exceptional eCommerce experiences for our clients. We love the work that we do.

We are friendly, fast growing and ambitious, providing unrivalled opportunities for our team to work with some of the most exciting brands in the world. We love our team.

Who We Are Looking For

A Project Manager with recent experience delivering projects in eCommerce or Tech industries using agile workflows in a Multi-Disciplinary Team including Developers, Creatives, QA’s and Strategists. Commercially savvy, you’ll be a confident communicator. With exceptional organizational skills, and great attention to detail. Always cool under pressure, you’ll be comfortable multi-tasking and prioritising tasks to deliver ‘best in class’ projects on time and within budget.

What You’ll Do

Project Management:

• Take a hands-on approach to managing projects
• Facilitate sprint planning, backlog reviews, retrospectives and stand-ups
• Ensure projects are scoped and managed in extensive detail to mitigate risks and avoid scope-creep
• Ensure projects are delivered on time and within budget and scope while fostering strong relationships with clients - acting as the ‘customer advocate’ internally
• Manage and maintain all resource allocation for multiple projects
• Manage and maintain communication channels within the project team and the wider business
• Track project schedules while constantly assessing risk and removing blockers for the project team
• Ensure implementation of our standard client KPIs
• Manage project quality control
• Ensure appropriate planning is in place for days off and holidays

Problem Solver:

• Proactively, identifying and mitigate potential areas of risk

Process:

• Report to the Client Success Director ensuring they are up to date with all project, client and resource issues/updates relating to your Crew
• Contribute to the continued development of processes, efficiency and working practices across the company, working together with design, engineering and client services teams

Knowledge:

• Maintain a working knowledge of Project Management software, tools and best practices
• Understanding of the key principles of eCommerce
• Understanding of waterfall and agile methodologies

Agency Growth and Client Retention:

Protect and grow project billing, our client retention rate and monthly recurring revenue (MRR) outlined in monthly/quarterly financial plans:

• By delivering projects within the agreed scope and budget
• By optimising our project management processes
• By developing and maintaining excellent relationships with our clients

What You’ll Bring

Characteristics:

Organised, honest, can-do attitude, proactive, resourceful, good communicator, reliable, responsible, supportive, adept negotiator.

Required:

Previous experience in a Project Manager or Delivery Manager role.
Experience working with agile workflows.

Desirable experience:

Previous experience working in a digital agency, eCommerce or SaaS business.
Practical Shopify experience.
Experience using Jira.

What You’ll Get

• Opportunity to work with some of the biggest stores on the Shopify platform, including global luxury, fashion and beauty brands
• Unlimited holidays
• Relaxed and flexible working environment
• Your own Macbook
• Office based in Ouseburn - close to public transport and main commuting routes

Due to the COVID-19 pandemic, we are currently operating fully remote and we envisage this continuing for the foreseeable future. The safety of our team is paramount to us, we will not return to the office until it is completely safe to do so. We have always - and will continue to - offer remote working to our team.

How To Apply

Please send your CV to hello@fostr.io

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

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